Friday, November 27, 2009

Lets talk wake up calls.

* warning - major rant incoming*





Most hotels offer a wake up call service. Most actual wake up calls are done by machine. But a human is given the task of programming these wake up calls. Humans are flawed. Humans make mistakes. It saddens me that this is so because I am somewhat of a perfectionist and I know perfection is something that can never be obtained by humans. But alas this is the burden we must bear.

If, say, a typical human working as a front desk clerk is 99.5% accurate (very optimistic considering some of my colleagues)in recording wake up calls (writing down the correct time for the correct room) than we can say if a hotel has 200 rooms, 199 of those rooms will have their correct time recorded.

But it does not end there. Usually the person that records your wake up call is not the same person to program the machine. So now you have two humans involved in the wake up call procedure. We'll pretend that human # 2, the programmer is not a complete idiot and that he/she is also 99.5 % accurate in deciphering horrendous handwriting and and entering the correct room number AND correct time.

So now we have a potential for 2 out of 200 rooms to not receive their wake up call at the correct time or even at all.

Now, you are a guest at a hotel. You ask a human hotel worker for a wake up call and you trust, even expect, that you will receive it at the correct time. You have an important business meeting/ golf game/ porn film shoot to be at in the morning and you getting there is dependent on this wakeup call. You didnt think to also maybe program the alarm clock in the hotel room as a back up. You didnt set your cell phone alarm even though all cell phones are now equipped with one. You didnt set the wake up call feature on the tv.

Now I expect you to come down and tell me how you shouldn't have to pay for your room because you didnt get your wake up call that was so important that you trusted a 20 year old desk agent with 2 jobs and classes with its execution. How you insist on speaking to the manager to explain what kind of impact the missed wake up call had on your meaningless existence.

But the fact remains, you relied on humans instead of machines.

To you I say... !%$# you, you dumb animal.

Fondly, Madame Midnight